Utility Self-Service Portal That Puts End Customers in Control
Deliver the tools your B2C customers need to manage bills, readings, and enquiries anytime, anywhere.
50%
fewer support requests for meter readings
38%
faster response time to customers
500k+
active users
100%
accurate real-time consumption insights
Serve Smarter. Keep Customers Happier.
Methodia’s customer self-service portal for utilities lets your residential customers manage their accounts anytime, from paying bills to submitting meter readings. You cut costs and response times, they get the freedom to self-serve.
Consumption Insights
Show customers clear, actionable usage data via energy consumption graphs.
Responsive Design
Designed for effortless usage on any device and browser.
Self-Service Meter Submission
Customers send readings instantly, freeing your team from manual data entry.
Customizable Layout
Brand it your way for a consistent customer experience.
Easy Enquiry Management
Enable customers to create, track, or cancel service requests with automatic email updates.
Automated Notifications
Proactively inform your customers about billing statuses, consumption trends, and service updates through automated alerts.
Smarter Service for Every B2C Customer
Methodia’s B2C Utility Self-Service Portal enables customers to find the answers they seek at any time.
End-to-End Account Management
From registration to payments, customers can manage their entire household energy account online.
Easily Access All Meter Data
Methodia’s portal centralizes all meter data in one place, making it easy to track usage, validate readings, and stay on top of energy costs 24/7.
Easily Access All Meter Data
Methodia’s portal centralizes all meter data in one place, making it easy to track usage, validate readings, and stay on top of energy costs 24/7.
Clear Insights into Energy Consumption
Give customers an easy way to monitor their energy usage over time. With interactive graphs and real-time data, help users track consumption patterns and make smarter decisions.
Empower Customers. Strengthen Your Service.
Methodia’s utility self-service portal gives customers a convenient, mobile-ready service while streamlining your operations and lowering support costs.
- Microservices architecture
- Drives website traffic and customer recommendations
- Offered with a mobile app for your convenience
- Dashboard with portlets: my Readings, my Plans, my Usage and my Bills
- Automatic entry of smart meter readings
- Promotions, news and other offerings
- CO2 savings display for each meter reading submitted
- Automated online requests and notifications
- Auto prepopulation of fields
- Easy customer support
- Simple enquiry submission - drop-down menu with predefined topics
- Real-time notifications for enquires’ status
- Ability to filter by and download enquiries
- Options for email enquiries submission and automatic enquiry registration in supplier’s back-office system (third party integration)
Real Stories from Our Satisfied Energy Customers and Partners
From growing companies to global leaders, hear directly from our users about how Methodia has transformed their operations.
We are delighted to be working with professionals who are willing to help their clients and truly understand their needs. The Cockpit for CRM and Billing that Methodia has developed as part of their Utility and Telecom Suite is an excellent customer centric tool that seamlessly allows us to serve, manage and engage our customers. The simplicity of use shows that Methodia understands why efficiency in back-office operations is essential to the success of any modern utility retailer.
We’ve been using the complete Utility & Telecom Suite since 2013 – CRM, Billing, Asset Management, integrated with the Customer self-service portal and AMM mobile application. I am happy that through the solution’s robust performance and the clearly defined and automated business processes we obtained a perfect balance between technology, processes and people.
Even though I represent small client like Gabrovo Energy Community, I am quite happy with my cooperation with professionals who show actual dedication and understanding. The Methodia team always responds fast and with excellent ideas regardless of our needs or requests. Dealing with them is simple and fun; they have truly earned my trust. Working with them is a delight for me not only because they do their jobs perfectly but also because they foster a real feeling of cooperation that I really value.
Please accept our sincere thanks and gratitude in working with us to achieve the launch of our new portal! I think the teams have collaborated brilliantly and overcome challenges in a timely and diligent manner which we are very appreciative of.
On behalf of TGP Portal team, thank you, great work, well done and looking forward to working with you on the future phases of our portal.
Methodia’s Fleet Management solution is a top-notch integrated system we implemented in early 2018. It allows us to efficiently manage our fleet park, and automate various processes and notifications related to the vehicles’ status and mileage, planned maintenance & repairs, documentation and costs. We are really satisfied with the results and appreciate the team’s tech expertise and full commitment to this project.
The Broker Portal that Methodia developed for Corona Energy’s B2B channel is an excellent sales and quotation tool. It allows us to efficiently engage our brokers by giving them the freedom to easily request and manage their quotes. We are pleased to have worked with Methodia and appreciate the team’s commitment to our goals.
I’m proud to work side by side with visionaries and professionals willing to help their clients and aiming for the top of their industry. Collaborating with a team who knows what they’re striving for and helping them achieve their mission has been a great experience.
In 2012 together with Methodia we kicked-off a project for an integrated Billing platform to manage all Razgrad Heating Company’s customer payments. It’s been five years since we launched the product and during that course we’ve further extended its functionalities. I am really glad that we’ve always received timely and professional support from Methodia’s team.
Got questions? We've got answers!
Our FAQ section addresses your most common questions, providing clear, concise answers to help you understand how Methodia can benefit your business.
Can the portal be customized to suit a utility company's unique needs?
Yes, the portal can be fully customized to align with a company’s branding guidelines and be tailored to meet specific business needs, ensuring a cohesive user experience.
Does the portal provide customers with access to their historical usage data?
Yes, users enjoy access to their historical energy consumption data, empowering them to monitor usage patterns and make informed decisions based on their consumption history.
Can the self-service portal integrate with other systems?
Certainly, the self-service portal seamlessly integrates with our comprehensive 360 Utility Suite modules, including utility billing, customer relationship management, and meter reading systems. This integration ensures data consistency and operational efficiency across platforms.
Is the self-service portal capable of accommodating increased user traffic?
Absolutely, our self-service utility system is designed to be scalable, meeting the growing demands of utility companies and their expanding customer base with ease. It ensures a smooth experience even during periods of increased user traffic.
