The B2B Self-Service Portal Your Customers Will Actually Use
Build lasting trust and streamline your operations by giving your customers 24/7 access to their account data, billing, and services.
50%
fewer support requests for meter readings
38%
faster response time to customers
500k+
active users
5-Star
average customer service score
Build Long-Lasting Relationships with a Growing Number of B2B Clients
Methodia’s intuitive B2B customer portal automates routine interactions, from account inquiries to service requests, significantly reducing manual tasks and empowering customers to manage their own utility services.
Secure Multi-User Access
Manage user permissions and roles effortlessly, enabling secure multi-level access for B2B clients.
Real-Time Account Insights
Give customers instant visibility into usage data, billing details, and account statuses.
Easy System Integration
Seamlessly integrates with existing CRM, ERP, billing, and BI solutions, preserving your current technological investments.
Automated Customer Notifications
Proactively inform your customers about billing statuses, consumption trends, and service updates through automated alerts.
Custom-Branded Experience
Deliver a fully personalized portal with your branding, reinforcing customer relationships and brand consistency.
Configurable Layout
Matches users unique needs and gives them a clear view of the information that matters most.
Boost Customer Loyalty Through Operational Efficiency
Methodia’s B2B Self-Service Portal streamlines customer interactions, reduces service costs, and strengthens customer relationships through intelligent automation.
Real-Time Customer Autonomy
Allow business clients immediate, 24/7 control over their utility services, and significantly reduce support demands.
Enhanced Financial Control
Methodia's advanced billing system provides better traceability and full visibility on performance, allowing you to define payment conditions and reduce cash collection periods.
Refined Financial Planning with Actionable Insights
Methodia’s detailed reporting tools deliver regular insights on spending and consumption. Benefit from automated, scheduled reports, create and download custom reports based on your chosen criteria.
Streamlined Customer Support Interaction
Reduce response times, support costs, and manual workloads with a simple, direct online self-service tool featuring predefined enquiry topics, real-time status notifications, filtering, and automated email-to-back-office integration.
Simplify Account Management and Improve Customer Engagement
Methodia’s B2B Self-Service Portal helps utility companies streamline interactions, automate key processes, and elevate customer experiences, driving profitability and customer satisfaction.
- Better control over customers’ data through dashboards per user role, and role-based views and permissions
- Convenient way to raise different types of enquiries
- Fully configurable and customizable dashboard
- Dashboard reports per time period
- Automatic display of last meter readings information
- Meter validation feature ensuring correct readings submission
- Grid readings view of all submitted meter reads
- Smart metering via automated meter reads (AMR)
- Invoice history view and current balance information
- Bill documents download option
- Ability to make an online payment (third party integration)
- Simple enquiry submission - drop-down menu with predefined topics
- Real-time notifications for enquires’ status
- Ability to filter by and download enquiries
- Options for email enquiries submission and automatic enquiry registration in supplier’s back-office system (third party integration)
- Extended analytics of business processes and related customer behavior: enquiry reports, consumption reports etc.
- Ad hoc and scheduled reports
- Ability to search and filter sites by various criteria
- Ability to download invoices, reports
Real Stories from Our Satisfied Energy Customers and Partners
From growing companies to global leaders, hear directly from our users about how Methodia has transformed their operations.
We are delighted to be working with professionals who are willing to help their clients and truly understand their needs. The Cockpit for CRM and Billing that Methodia has developed as part of their Utility and Telecom Suite is an excellent customer centric tool that seamlessly allows us to serve, manage and engage our customers. The simplicity of use shows that Methodia understands why efficiency in back-office operations is essential to the success of any modern utility retailer.
We’ve been using the complete Utility & Telecom Suite since 2013 – CRM, Billing, Asset Management, integrated with the Customer self-service portal and AMM mobile application. I am happy that through the solution’s robust performance and the clearly defined and automated business processes we obtained a perfect balance between technology, processes and people.
Even though I represent small client like Gabrovo Energy Community, I am quite happy with my cooperation with professionals who show actual dedication and understanding. The Methodia team always responds fast and with excellent ideas regardless of our needs or requests. Dealing with them is simple and fun; they have truly earned my trust. Working with them is a delight for me not only because they do their jobs perfectly but also because they foster a real feeling of cooperation that I really value.
Please accept our sincere thanks and gratitude in working with us to achieve the launch of our new portal! I think the teams have collaborated brilliantly and overcome challenges in a timely and diligent manner which we are very appreciative of.
On behalf of TGP Portal team, thank you, great work, well done and looking forward to working with you on the future phases of our portal.
Methodia’s Fleet Management solution is a top-notch integrated system we implemented in early 2018. It allows us to efficiently manage our fleet park, and automate various processes and notifications related to the vehicles’ status and mileage, planned maintenance & repairs, documentation and costs. We are really satisfied with the results and appreciate the team’s tech expertise and full commitment to this project.
The Broker Portal that Methodia developed for Corona Energy’s B2B channel is an excellent sales and quotation tool. It allows us to efficiently engage our brokers by giving them the freedom to easily request and manage their quotes. We are pleased to have worked with Methodia and appreciate the team’s commitment to our goals.
I’m proud to work side by side with visionaries and professionals willing to help their clients and aiming for the top of their industry. Collaborating with a team who knows what they’re striving for and helping them achieve their mission has been a great experience.
In 2012 together with Methodia we kicked-off a project for an integrated Billing platform to manage all Razgrad Heating Company’s customer payments. It’s been five years since we launched the product and during that course we’ve further extended its functionalities. I am really glad that we’ve always received timely and professional support from Methodia’s team.
