Utilities Customer Support that Goes Beyond Expectation
Empower your team with a flexible solution that helps you swiftly resolve issues, comply with regulations, and build lasting customer loyalty.
50%
fewer tickets after go-live
98%
SLA met on priority cases
3M+
invoices issued per year
Highly Flexible Utility Solution for Оutstanding Support
Methodia is designed to empower your support team with the right tools for fast and effective service. From a user-friendly interface to a 360-degree customer view, our portal gives your agents everything they need.
Advanced Customer Search
Find customers instantly using multiple criteria, including name and address.
360-Degree Customer View
Get a complete view of all customer data in one place.
Comprehensive Case History
Centralizes all case notes and attachments for a complete history.
Configurable layout
Matches your team's unique needs and displays the most relevant information for your support agents.
User-friendly UI
A clean and simple UI that helps agents resolve issues faster.
Proactive Customer Notifications
Keeps customers informed with automated, timely notifications.
Retain Customers with Outstanding Support Services
With Methodia, your support team is equipped with the right tools to deliver personalized, efficient service and an exceptional experience for every customer.
360-Degree Customer Support
The portal gives you complete visibility on customer issues and requests. Developed uniquely for 1st level support, it has all the capabilities to help your team resolve inquiries quickly and effectively.
Prioritization and Task Management
Create tasks and automatically prioritize exceptions and urgent requests, ensuring your team is focused on what matters most for a timely resolution.
Customer Data and Bills Are One Click Away
Our intuitive interface gives your team instant access to a customer’s full profile, including their account, billing, and consumption history, with just a few clicks.
Customer Satisfaction Metrics
Gain valuable insights into customer satisfaction to improve your support strategy. Skyrocket client relationships, and drive positive company reviews online.
Exceed Customer Expectations and Fast-Track Your Way to Better Support
- Create readings
- Optimize customer support processes
- Add notes
- Select from predefined processes
- Attach files
- Easily prioritize
- Flexible microservices design
- Full transparency on core activities
- Reduce help desk costs
Outpace the Competition with Smarter Utility Operations
Methodia’s utilities customer support solutions streamline processes, improve communication, and keep you ahead, no matter how complex the challenge.
Real Stories from Our Satisfied Energy Customers and Partners
From growing companies to global leaders, hear directly from our users about how Methodia has transformed their operations.
We are delighted to be working with professionals who are willing to help their clients and truly understand their needs. The Cockpit for CRM and Billing that Methodia has developed as part of their Utility and Telecom Suite is an excellent customer centric tool that seamlessly allows us to serve, manage and engage our customers. The simplicity of use shows that Methodia understands why efficiency in back-office operations is essential to the success of any modern utility retailer.
We’ve been using the complete Utility & Telecom Suite since 2013 – CRM, Billing, Asset Management, integrated with the Customer self-service portal and AMM mobile application. I am happy that through the solution’s robust performance and the clearly defined and automated business processes we obtained a perfect balance between technology, processes and people.
Even though I represent small client like Gabrovo Energy Community, I am quite happy with my cooperation with professionals who show actual dedication and understanding. The Methodia team always responds fast and with excellent ideas regardless of our needs or requests. Dealing with them is simple and fun; they have truly earned my trust. Working with them is a delight for me not only because they do their jobs perfectly but also because they foster a real feeling of cooperation that I really value.
Please accept our sincere thanks and gratitude in working with us to achieve the launch of our new portal! I think the teams have collaborated brilliantly and overcome challenges in a timely and diligent manner which we are very appreciative of.
On behalf of TGP Portal team, thank you, great work, well done and looking forward to working with you on the future phases of our portal.
Methodia’s Fleet Management solution is a top-notch integrated system we implemented in early 2018. It allows us to efficiently manage our fleet park, and automate various processes and notifications related to the vehicles’ status and mileage, planned maintenance & repairs, documentation and costs. We are really satisfied with the results and appreciate the team’s tech expertise and full commitment to this project.
The Broker Portal that Methodia developed for Corona Energy’s B2B channel is an excellent sales and quotation tool. It allows us to efficiently engage our brokers by giving them the freedom to easily request and manage their quotes. We are pleased to have worked with Methodia and appreciate the team’s commitment to our goals.
I’m proud to work side by side with visionaries and professionals willing to help their clients and aiming for the top of their industry. Collaborating with a team who knows what they’re striving for and helping them achieve their mission has been a great experience.
In 2012 together with Methodia we kicked-off a project for an integrated Billing platform to manage all Razgrad Heating Company’s customer payments. It’s been five years since we launched the product and during that course we’ve further extended its functionalities. I am really glad that we’ve always received timely and professional support from Methodia’s team.
